Information and communications technology systems include desktop computers, laptops and tablets, fixed and mobile telephone systems, communications networks and software – even wearables. Your company can use ICT systems to benefit from improvements such as reducing costs, increasing efficiency, improving decision-making and increasing your competitiveness available on the market.
Better Decision-Making
Lesedi-ICT systems allow your business to store, process, analyze and talk about vast levels of data. The information available from commercial data enables managers and employees to make decisions quickly and accurately in order to manage businesses effectively and respond rapidly to work at home opportunities or threats. Communication networks also permit decision-makers in several locations to interact easily when they have to take joint decisions.
Increased Creation Productivity
By automating business functions and giving employees ICT tools, your business can improve its individual and overall productivity. Over the production line, for example, solutions such as computer-aided design can help to reduce set-up times and improve developing exactness so that employees spend less time on reworking. Access to manufacturing data permits managers to plan development better, making better use of resources and reducing lead times.
Quality of customer support can be an important differentiator for businesses. Your small business may use ICT solutions to offer faster reaction to and higher requirements of service to its customers. If you operate a call center, for example, your agents can access databases offering comprehensive customer information, including purchase history and product preferences. The information helps them deal quickly and successfully with questions, boosting client satisfaction. Service personnel working in the field can access customer, service and product databases using smartphones with secure Online connections. This allows them to fix problems quickly and effectively, again boosting client satisfaction.
Greater and Virtual Collaboration
Communication networks allow your project groups to collaborate effectively. Through the use of videoconferencing or web conferencing online, teams can take virtual meetings that gather members from different locations, or different organizations, such as suppliers or business partners. This can help to create stronger project clubs and permits the teams to keep up improvement on important tasks, rather than looking forward to customers to meet in one location. In something development program, for example, teams can reduce overall project time and get services to advertise faster, giving the company a strong competitive advantage.
Improved Financial Performance
ICT alternatives can help your organization reduce costs, increase earnings and improve profitability. Using videoconferencing to hold meetings between members in different locations, for example, reduces travel costs. Production data can help personnel identify quality problems, reducing waste and reworking costs. Call center agents may use information on their customer databases to increase revenue by identifying opportunities for selling additional products or services. Cost reductions and income gains make an important contribution to overall profitability.
